Problems with your Online Houisng Application

I Can’t Get into EKU Direct! What Do I Do?

Remember that you must be admitted to the university in order to 1.) gain access to your EKU Direct account AND to obtain your EKU ID number. The first time you access your EKU Direct account, your user name will be your EKU ID number and PIN will be your birth date in mmddyy format. For example, if you were born August 18, 1990, your PIN will be 081890.

I Can’t Get into My EKU Direct Account and Am Now Locked Out! What Do I Do?

After multiple unsuccessful attempts to log in, the system will automatically disable your access. You may e-mail a request to have your PIN reset through your EKU e-mail account by e-mailing registration@eku.edu or by coming in person to either the Registrar’s Office on the main campus (SSB 239) or the Resource Center/Information Desk at any of the extended campuses. If you come in person, you will be required to present a photo ID. Telephone requests to reset your PIN cannot be accepted. Resetting your PIN may take up to two business days. If you have not activated your EKU e-mail address, you can do so by going to the EKU Direct start page and following the directions from there.

I Have Gotten to the Housing Application Login, but Can’t Get into the System! What do I Do?

Your login number will be your EKU ID number; your password will be your birth date in mmddyy format. For example, if you were born August 18, 1990, your PIN will be 081890. Please note: EVEN IF YOU CHANGED YOUR PIN NUMBER FOR EKU DIRECT, YOUR PASSWORD FOR YOUR HOUSING APPLICATION WILL STILL BE YOUR BIRTH DATE.

I Am Sure I Have Everything Right, but I Still Can’t Get into the System! What Do I Do?

You need to contact University Housing via EKU e-mail or telephone. You may e-mail housing@eku.edu (from your EKU e-mail account) and explain the situation; remember that the Housing Office will need your EKU ID number and birth date. To telephone the Housing Office, call (859) 622-1515; please have your EKU ID number and birth date readily available.

I Made a Mistake on My Application! What Do I Do?

You need to contact University Housing via EKU e-mail or telephone. You may e-mail housing@eku.edu (from your EKU e-mail account) and explain the situation; remember that the Housing Office will need your EKU ID number and birth date. To telephone the Housing Office, call (859) 622-1515; please have your EKU ID number and birth date readily available.

I Wasn’t Able to Print Out the Remittance Form, and Now I Can’t Get Back into the System! What Do I Do?